It’s important to us that homeowners and board members alike feel confident in their community management company. By providing the board with insight into financial details and handling oversight of community issues everyone can return to living in, and enjoying the community.

Proper communication and transparency is key to association property management. On a monthly basis there are many tasks that need to be performed by both the management firm and the board of directors; financial management, compliance inspections, board meetings, works order, and more. By providing the board with insight into financial details and handling oversight of community issues you can return to living in the community, not for the community.

We understand the pain board members face when changing management. From financial documents to association funds we facilitate a transparent transition so we can get you set up without missing a beat. Part of this process includes sending out an Introductory Welcome Packet to all owners within the association to keep them informed of the change in management.

Part of the review step in the Brand Promise is to follow up with the items found in the survey and make sure that the board and TWELLO LIMITED are on the same page. We also like to have an Annual Review meeting where we can review the contract, discuss outstanding items, review completed tasks and make sure that your satisfaction with our commitment to you is being met.

One of the greatest things we’ve learned as a community management company is that keeping a healthy relationship with the board (and the association) starts with good communication. One thing we have done to enhance our communication and, ultimately, our relationship, with you as our client is to send an anonymous Board Member Survey to each board member and a separate one to each homeowner.

Do you have a question about our services, or would like a quote?

Feel free to contact us and we will get right back to you

info@twello-ltd.com